I'm new to Kickstarter. How do I add or manage my pledge with other items?
Welcome to the Kickstarter.
First you’ll need to have selected a tier. When you are a confirmed backer, a button will appear at the top right of the project page ‘MANAGE YOUR PLEDGE’.
Click on ‘Manage Your Pledge’ then Click on ‘Change Your Pledge’
From here, you can either change your tier reward or keep the same reward and update the pledge amount to include any extra items you like. Check on ‘ADD ON’ list at the bottom of the project page to help you determine the right amount to add (depending on if you are international or domestic). When you update the total click ‘CONTINUE’ and Click on ‘CONFIRM’.
Last updated: April 17, 2018 05:07
How will you know what I added on in my pledge?
At the end of the campaign, you will receive the survey which will detail all the information related to the product.
Last updated: April 17, 2018 05:09
I want 2 different reward tiers. Do I have to pay double shipping?
We don’t want you to pay double.
To avoid being charged double on shipping, select (1) Reward tier and then go to the ‘ADD ON’ list to see the extra rewards you can add to your tier.
Shipping will be included in these prices and will help reduce your shipping costs.
Once you’ve confirmed a reward a button will appear at the top right of the project page ‘MANAGE YOUR PLEDGE’. When you click ‘ MANAGE YOUR PLEDGE ‘, you’ll be able to edit your pledge amount to include your extra items.
Check on ADD ON list at the bottom of the project page to help you determine the right amount to add.
Last updated: April 17, 2018 05:09
When will I be charged for my selected reward?
The backers will be charged when the project reaches the funding deadline.
Last updated: April 17, 2018 05:10
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.